Products Questions

  • 1. Q: When can the product reach me?

    A: Shipping time is different according to the shipping method you choose. Usually the product can reach you in about 5-20days.

  • 2. Q: Can I change my order information after sending confirmation E-mail?

    A: Yes, all the orders can be changed within 24 hours after your purchase, as we get your confirmation by email.

  • 3. Q: How to cancel my order?

    A: If you do not pay for your order, then do not worry. There are many testing orders at our website everyday, we only pay attention to orders which have already been paid. If you have paid for your order, and if you contact us within 36 hours after we receive your payment, 70% refund (for example, your total order amount is USD 200, we will refund you USD 140) will get into your account within 3 business days. If you contact us within 72 hours after we receive your payment, 50% refund (for example, your total order amount is USD 200, we will refund you USD 100) will get into your account within 2 business days. We will not cancel your order after 72 hours from the moment we get your payment. Hope you can kindly understand.

  • 4. Q: What are your shipping and return policies?

    A: We offer 2 shipping methods: (1) FedEx.DHL, UPS ( 2-3 days) : 20USD, (2) Air Express (USPS, Parcelforce, GEOPOST...) (15-20 days): 5USD. All returns must let us customer support known within 2 days from the time you receive the item(s), and fill in the Application for refund we provide. We only accept products in their original condition .

  • 5. Q: Will I have problem with customs?

    A: We have many years experience in shipping package worldwide. We guarantee that the items will be sent to you directly. We can let our packages pass the customs safely by our special way.

  • 6. Q: How to Calculate Shipping Cost?

    A: Shipping costs are calculated individually for each order based the weight of item(s) in your order, as well as the shipping method chosen. For this reason, the price displayed on product information pages does not include shipping cost.

  • 7. Q: How do I know it is safe to shop with you?

    A: We take great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

  • 8. Q: How can I get assistance if I need it?

    A: Two Quick and Easy Solutions - We're Here to Help You!

    1. Email

    We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

    2. Connect with Live Chat ONLINE

    Ask your question right now, you can click Live Chat ONLINE, fill in your information, then start a conversation.